Comcast chat with live agent
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A live chat representative is standing by to provide assistance. So that we can better assist you, please provide some information about your reason for chatting. Get help from the Customer Forums and the Online Support portal or contact a Comcast Agent by Phone or Online Chat. Get live support for all your questions. Business customers now have the option to "chat" directly with a customer support representative to help resolve account or service issues.
- Lethel > It would be a pleasure assisting you today.
- It looks like portions of our site are being blocked!
- Below is the best way to contact Comcast customer service.
I suggest that you may try logging in again and changed your preferences. I wanted to be able to pay my new Comcast bill with a credit card, which means that I had to set up online access to my account. I will ask you to log in to. If at first you don’t succeed, try again. If it still directed you to us in live chat support, I suggest that you may call us to request for it.
- And for many, that may ultimately be the best revenge of all against the customer service rep from hell.
- And what made many people angriest is that Block did just about everything right: he kept his cool, set appropriate boundaries and calmly kept stating his case.
- And when I teach people how to communicate in crisis situations, I also teach them to calmly repeat their request three times.
- Are not allowed to ask to our customer.
- As a former call center manager turned psychotherapist, I’d like to share some tricks you can use the next time you’re on the line with the rep from hell.
- As much as I would like to help you but I am limited to our system here.
- Before you start live chatting an Comcast Amazon rep, write below why you are contacting them.
- Block’s, your solution is often one more “no” away.
- But most of the time, you have more power in these situations than you think.
- But password is case sensitive.
- Cable reps, salespeople and clerks selling extended warranties use bracketing because it leverages the power of influence, and it works.
- Comcast claimed in a written apology that they don’t train their customer service representatives this way.
We are 18 chat
Follow him on Twitter at @GallagherPOC.
Sociologists have long talked about “the tragedy of the commons” where, for example, farmers over-graze open land into oblivion as long as their cows get there first. Suddenly she felt fear and trepidation radiate down her arm and settle into her mouse hand. TIME may receive compensation for some links to products and services on this website.
This call has quickly become an online rallying cry against corporate arrogance and sales pressure. This is the best live chat for Comcast, but it's the #2 way to contact them overall according to 5181606 GetHuman users. This is what I call a technique I see commonly in politics. Turns out the only possible way to reinstate paper statements after Comcast automatically stopped them is to call Comcast. Unless your rep is a bully like Mr.
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Lethel > Hello guest_, Thank you for contacting Comcast Live Chat Support. Lethel > I am sorry to hear that. Lethel > I can give you the breakdown here online but I can’t send you a paper bill. Lethel > I can only place orders and provide information with our products. Lethel > I do apologize but it require me to provide password. Lethel > I do apologize for the inconvenience. Lethel > I do apologize for the inconvenience.
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Lethel > The reason why I was suggesting earlier that you may call us in our customer hotline so that we can assist you right away with your concern. Lethel > We will be more than glad to send you a paper bill as soon as you gave us a call. Lethel > You may need to request for it. May I ask for your complete address, too.
We may be able to tell you the right questions to ask or things to say. Well, Comcast, being the helpful company that they are thought it would be great to automatically change my preferences from receiving a paper bill to solely getting electronic statements. Well, I still wanted paper statements, just wanted to be able to pay my bill online.
Retention policies are a modern-day tragedy of the commons: by hassling their customers now, cable companies may be improving their short-term bottom lines as they chase people away to options like Hulu and Netflix. Rich Gallagher, LMFT, heads Point of Contact Group, a communications skills training firm in Ithaca, NY. Sadly, there is one more option: wait a few years. Save time and take some hassle out of your job hunt. She took a deep breath, said a silent prayer and clicked “CHAT NOW.
Lethel > May I have your account number, please. Lethel > May I have your account number, please. Lethel > May I know your name, please. Lethel > May you bear with me. Lethel > May you give me a sec to pull up your account.
May I ask how long have you been a Comcast customer. One call center rep posted that their workplace had a policy of “three nos and a go” – when a customer says no three times to upselling, let them go. Or you can write a review to share with other customers.
I’m writing in about your absolute favorite company. I’ve only been a customer a week, and they’ve already made me wish I picked DSL in my new apartment! Katherine, a new Comcast subscriber, was setting up her online account access when for reasons unknown it told her that she must talk the online CSR. Lethel > As much as I want to do it for you. Lethel > Can you please acknowledge that you are still at your computer? Lethel > Can you please acknowledge that you are still at your computer?
When I went to Manage My Account, and tried to change “Delivery Method” to paper statements. When someone asks, “Don’t you want the fastest Internet available? You can call us in 1-800-COMCAST. You don't have permission to view this page.
Please do not hesitate to chat with Comcast again at. Please email if you believe this is an error. Please email if you believe this is an error. Please give me one moment to review your information.
If you're already in a chat conversation with a rep from Comcast and aren't getting anywhere, you might want to have one of our pros take a shot on your behalf. In call center lingo, the word for this is “escalate. Instead of suffering through a lengthy ordeal with people like this, simply hang up and try your luck again with another representative. Instead, they went through a hellish 18-minute ordeal with an abusive “retention specialist” who browbeat both of them to keep their service.
Please include your IP address in your email. Please include your IP address in your email. Politely tell the rep that you would like to escalate the call to a manager or supervisor, and often you will find yourself magically cancelled. Respond by politely redirecting them to your request.
Technically, they are probably correct. Thank You For Contacting Comcast Live Chat Support. Thank you for asking that. That is the easiest way to changed your preferences in your account. The was a Kafka-esque conversation with a rep who continually held his powers of cancellation far out of reach. There is one thing most reps hate more than not closing the sale: getting called out in front of their supervisors.
You don't have permission to view this page. You have reached sales department. You may click the link the “customer”, then click “manage my account”, and change your STATEMENT DELIVERY to “paper statement”.
Comcast redirected me to a site telling me that my choice would require talking to a CSR, and included a big orange button saying “chat now”.Do you like family values?
Guest_ > so there is no way for me to change my preference myself, and you can’t do it unless i provide you my password. Guest_ > why is this not as simple as a chat session? Hate the sin, love the sinner. He and his wife Veronica thought they would simply make a phone call to cancel their Comcast service when they switched providers.
Finally, realize that none these techniques may work with a determined rep who is tone-deaf to anything but winning.
Lethel > Thank you for choosing Comcast. Lethel > Thank you for patiently waiting. Lethel > Thank you for your time. Lethel > Thank you very much for the information.
- A Comcast sign is seen at one of their centers on February 13, 2014 in Pompano Beach, Florida.
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Should people learn to speak English in America? So first, be aware this is probably a low-paid employee whose job may be on the line, and realize that empathy will usually get you further than threats. So stop their rhythm and don’t ever answer their questions.
Founded in 2005, Consumerist® is an independent source of consumer news and information published by Consumer Media LLC, a not-for-profit subsidiary of Consumer Reports. Golly, my English teacher always thought so. Guest_ > are you kidding? Guest_ > i don’t need one sent. Guest_ > is there any place i can lodge a complaint for how highly inefficient this has been? Guest_ > is this really all necessary just to reinstate a paper bill? Guest_ > said that i need to talk to a “csr” on chat.
His books include What to Say to a Porcupine and The Customer Service Survival Kit. How are you doing? However, most companies strongly reward – and penalize – their retention reps around whether they keep reluctant customers. I figured changing back would be easy, but, as you guessed, it wasn’t. I hit the button, and had the following hilarious interaction with a chat CSR. I hope you will give us a call and assist you with your concern.
We are still trying to figure out why Lethel kept dragging Katherine along, only to declare at the end that she was merely an impotent sales rep. We can’t that say we’ve ever heard the name “Lethel” before but the sound of it certainly embodies the Comcast we have come to know and loathe. We catalog the best ways through tough customer service issues. We hear so many of these stories that we don’t even get upset any more, we just say, “that’s comcastic!
What is happening here is that people ask stupid questions with only one good answer, and then use your answer as proof that you should do what they want. What proceeded was a mind numbing 20 minutes of her life that Katherine will never get back. When Block, an AOL employee and former technology journalist, decided to record the last several minutes of this seemingly endless call and post it online, the result was a PR disaster for Comcast.
Lethel > I understand that your time is valuable. Lethel > I will try to help you with that. Lethel > Is there anything else I can assist you with today, Katherine? Lethel > Katherine, I will ask your assistance to call us in 1-800-COMCAST to request for that. Lethel > Let me try to do it for you.