Apple store live chat
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Contact Apple support by phone or chat, set up a repair, or make a Genius. Find a local Apple Authorized Service Provider or Apple Store with a Genius Bar. You can buy online, chat, or call (800) MY–APPLE (800–692–7753), 7 days a.
They can't be trusted with your credit information. They have certain lines they must say, and for the most part they have to come off as personal and "on your side" as Driftmaster said. They have them doing too many chats at once. They have to align to your issue which is where you get that robot sounding response saying "if I had that problem I'd be calling in too! They have to respond off a script, similar to Dell support. They use lots of canned responses though.
I had my iPhone 6 for quite some time (well, for an iPhone). I had the FedEx box and instructions in two days and returned the box in three days and the next day I was told a replacement was on its way back to me. I had to recover my account due to a password issue. I have repeatedly had to change my password on my Apple ID account because of unknown ability to access my account. I have repeatedly sat on hold and been transferred and disconnected.
Yeah, I saved everything for the last minute so I didn't have time for this. Yeah, the problem is that you're a technical person. You can get information about an order you placed on the Apple Online Store through the page. You can't even game on it like most could for a fourth of the cost.
I have searched for that but there is no chat option. I just want to point out that the reason for this is the growing idea that most humans are impatient. I knew my apple id but not my password, so it took me through some frustrating UI that didn't say too much about what was going on. I looked up how to fix it, cooled it down, etc. I ran out of time, I had to catch a flight for vacation. I thought well that's pretty secure.
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All I want is a ** Builder Pack from Clash of Clans for less than $10. Alright, thanks for explaining that to me.
I told them how I broke my Apple Watch and they probably didn't care. I was told I would be able to access the product and download right away and that I would receive the link for the product in a few hours. I went on to get some help with buying the right computer for my boyfriend and the support guy was very scripted and then we started talking about how it was a Christmas present and about him and his boyfriend and I was like, wow this is actually a person.
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Apple ¶¶itunes +1877-486-0307 @APPLE support phone number mac os x support number APPLE (apple. As someone who works in a call center (not apples), they make reps do that. But I didn't panic yet. Chatters are cheap for a company since they are often working on multiple chats at once.
Not only that, but if you can’t find what you need through the chat feature, you can then call a support agent. Not sure how a 700$ product can be as fragile as a champagne flute. Note that "The topic is not listed" is an option, so don't panic if you don't see yours. Other carriers are starting to look a lot more attractive right now.
Hm, I know they probably try to come off as personal and "on your side" but I feel it's a bit patronising more than anything else. How long did it take to fix your issue total? However, for simple issues, I wish there was a polite way to say "just need the question answered quickly, thanks". Human but lots of them use pre written statements for common issues so they can copy and paste for speed! Humans and crafty and will break your system.
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So eventually she calls me back and tells me they can give me $100-$150 credit for the online Apple Store. So if you call customer support or whatever, just bear with them. So what does this mean? So, just to make sure we’re on the same page, you wanted to know if it’s possible that only the lights in the lounge your Father has access to and not the one on your bedroom, correct? Something to keep mind as Apple gets set to launch High Sierra.
- " Yeah, cut the training lines and be helpful for once!
- "Please may I know your name?
- A lot of humans out there are probably okay with hearing "okay, give me a moment while I look for the solution.
- Advertisements on this site are placed and controlled by outside advertising networks.
- After I did not receive the link I sent an email.
Content which benefits the community (news, rumors, and discussions) is valued over content which benefits only the individual (technical questions, help buying/selling, rants, etc. Depends on how you classified your issue. Describe the problem, and include any details about what seems to cause it. Did I mention I'm still paying for apps and iCloud space I cannot access? Did something change recently with Apple support live chat?
If it weren't for the Apple name, I'd seriously think they were running a scam. If you already bought an AppleCare product, you can. If you had information that I or my bank didn't have, you should at least have a message somewhere informing the user was shut off for potential fraudulent activity. Imagine explaining this question to someone from 50 years ago. In my example, I chose "Mail and Other Applications.
Their answer was that this was not possible and altough I really think they should implement the feature, telling me that it was not possible right away would have answered my question and left me just as satisfied. There is also an option to "Contact Apple Support," as shown in our first screenshot. There's still a $50 balance on it, WHY CAN'T I USE THE GIFT CARD?
Also, every time I've gone to an Apple store or contacted live chat, they say what they said to you. And do more of what you love every day at Apple. And he happens to be a Good Judy too. And there is only one reason why it doesn’t happen: even when the situation gets out of control, we still believe that “customer is always right. And they actually argued with me telling me they couldn't work on it unless I stayed!
Interested in publishing on our blog? Ipods in every iteration, check. It doesnt have that personal unique touch like it used to have.
Director: Will give time limits, demand for certain aspects of the issue to be fixed immediately. Discover and share new music, movies, TV, books, and more. Don't worry, you can be assured we'll do everything we can to help you today. For Apple products is available beyond the initial 90 days. Frankly, you guys trying to go above and beyond in terms of helping me makes me sick. Having spent £800+ on the latest iPhone 7 plus, I find that it has a faulty microphone and no one can hear me!
Source: I was a trainer at Apple. Ten days ago I spent 1-1/2 hours on the phone with Apple support unsuccessfully trying to load music on to my iPad. That's great, and except I don't need a damn thing from them. That's why I almost never resort to calling any tech support line. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The first time I was on hold for 25 min and disconnected.
I wouldv'e been perfectly happy if he just solved the problem and been done with it. I'll take a quick, robotic sounding, genuine answer any day over bs platitudes. I'm asking for an item of my choice to compensate me for the complete aggravating feeling then it will be resolved. ITunes iTunes is the world's easiest way to organize and add to your digital media collection. If I had that problem I'd be calling in too!.
So I asked her if I'd have to send my phone back first and she said yes. So I start telling her we've already done this and I was told I can't get a new phone over here anyway. So I started researching and came up with a number of formulas that businesses, insurers and others have applied to determine the value of data loss.
We paid extra for expedited shipping and when it didn't arrive on the date promised, we contacted customer service. We’re all grown-ups and we should be able to control our emotions. While Apple doesn't technically script what support has to say, there are several "points" that they have to be hit with each case in a very specific order. While they may not be under any legal responsibility to notify their customer, I would think they would had a civic obligation.
It wasn't until I was transferred to a "senior advisor" did it feel more personalized. It's an empathy statement that supposed to make reps sound more human instead of the generic robotic statements that are normally given. It's turn to complete garbage along with their computers. Last contact with Apple technical support 8/9/17 @5:37PM EST. List any troubleshooting steps you've already tried, or temporary fixes you've discovered. More than 4 hours on the phone with them.
After that its just standard 'thanks for contacting, etc'.
The issue is intermittent as it works sometimes. The last person we spoke with went on and about how frustrated he was with all of the irate customers calling in complaining that they had not received their merchandise. The senior tech asked me to do a upload - ok. The so called genius in the Apple shop just wanted to get rid of me telling me it was a software bug and he would contact the developers who would fix it and roll out an update of iOS to solve the problem.
My brand new i7 (just 17 days old) home button, the only uncovered piece (by any phone case ever made) broke after falling less than a foot onto a tupperware lid. My point is that in the grand scheme of things, a few extra words from them to try and be nice to you is not the end of the world. No simple and/or easily searched support questions. None of them can be removed through any exercise. Not for Apple, but I can probably make some sense out of it.
I don't understand the overuse of exclamation points either (i just visualize somebody 'exclaiming' what they're saying in a cube city and all their coworkers doing the same thing, kinda funny actually), but that's even become common in professional emails at this point. I had a job with Apple for a bit, and the training materials were very specific about the phrases that we should use to best empathize with customers and keep them calm.
This first dude's suggestion was that I go to a store that accepts the warranty. This is the shortened version. Was informed that the customer representative had made a mistake and I would be unable to get the product until delivery.
- We use intelligent software that helps us maintain the integrity of reviews.
- I didn't believe people when they said Apple is garbage.
- Otherwise, the store is good if you need a quick answer done or a repair done.
I believe points are deducted off in QA sessions if empathy statements aren't given, at least in the center I work in. I can get A picture of it and I am back at my house tomorrow. I did found out from my friend that apple have a "Live Chat" support to answer any technical question. I don't know about the US ones but here in Italy they're definitely humans, I can tell by the gestures I know they're making behind their keyboard.
After an intense discussion, customer changed her mind and asked for an iPhone 6 Plus.
Perhaps their lawyers need to look into Contracts of Adhesion. Self-promotion is allowed on Saturdays only. Set up your new iOS device from a backup of your previous iPhone, iPad, or iPod touch. Shame on you Apple and your worthless engineers that create robot machines to handle sensitive customer issues that don't get anything done! She told me (supposedly) my phone is under warranty until June 2018 but I told her I never know with these people since they're not very helpful.