Lenovo customer service chat

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Chat to Check Repair Status. Currently viewing support resources for:. Enter your serial number to see available support options. Check your order status, find answers to your questions or talk to our friendly support team here in the US.

  • I am waiting 24 hours or i report it as fraud.
  • The palm rest they installed was the wrong one, and the system was returned to me with a piece of tape holding the hard drive cover on, and the original problem still wasn’t resolved.
  • I'll either give my friend back his $400 (and try to haggle him down) or check out the PC, replace the broken part for free, or take the desktop to refurbish and restock later while you get a replacement.
  • She says she will email the service depot to see if they even still have it.

IANAL but I have heard that you should never, ever threaten to sue unless you are prepared to follow up. If you have further questions or concerns, reply back to websales@lenovo. In Europe it barely happens, to get a refund from the manufacturer if the device was not purchased directly from them. In Kentucky to have the monitor replaced.

When I sent my Thinkpad in for repair, they returned it damaged. Which you return for any reason. With a bit more usage volume multi-tasking than the average user. Within a couple of minutes, he navigated to the correct menu and found the option to disable the password prompts when leaving sleep mode. Yes, all of your cocmments were right on the service performance of lenovo, very very frustrating and tiring and disapppointing.

  1. An e-mail has been sent to your address with a link to the map.
  2. And now everything is fine.
  3. And that's how the relationship between manufacturers, resellers and end user should be.
  4. As I mentioned before, I wish that contacting Lenovo Executive Office will be an opportunity for Lenovo to restore my faith in its brand and products.
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    Not something I would've expected from Lenovo. Not until you make them care. OP needs to talk to the original vendor, and that's where it should have started. OR this friend of mine sells desktops for me regularly, I keep him stocked with two or three, he offers you a replacement on the spot. One or two of them politely ask if I would post saying it was resolved to obviously try and get some good PR back. Our expert technicians will assist you remotely. Please avoide Lenovo product really.

    For example, when my case for repair needs to be escalated for an HP laptop 2 years ago, they had a customer relations manager following up with my case all the time, providing me with updates until the whole issue was resolved. Further contact from you can ONLY come via your legal council". Get a call from escalations guy. Get a quick overview in this or read on for a lengthy timeline of the whole saga. Get technical help for Lenovo at unbelievable prices.

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    This has been the worse experience trying to get ANY product repaired. This is stated in the warranty I purchased. This means they have proven with consistent participation and solid troubleshooting their knowledge in the IT field.

    You will get results, it may just take time. Your technical staff held my laptop for almost 3 months with no work done while my laptop was still under warranty, then sent the defective product back to customer with nothing fixed.

    Lenovo got around $900 from the vendor, the vendor has OP's 1400 - but full refund either way? Lenovo help center is happy to assist you with any number of queries in a day. Lenovo products are better known for high quality, fast speed, economical range and greater capacity with all the latest features. Lenovo's phone support is fast, courteous and truly helpful. Maybe not today unsure. Million dollars as if it is a statement of fact.

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    Seems more of a reason to not by from best buy. She is basically conceding that every retailer and even Lenovo's own store is screwing over customers by doubling the actual product price. She promises to send me the warranty information but never does. She's like “oh good that will speed things up! Smart Snake offers quick Lenovo technical support through Microsoft certified technicians as we understand the importance of your business/work which should not suffer at all.

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    Com, all returns must be initiated within 30 calendar days of the invoice date.Com; and Community Forums, which is the web forums page.Definitely won't be buying from them anytime soon.
    Call Lenovo helpline now to get unlimited support for Lenovo.Check out our, all guides are compiled by our Trusted Techs.

    You can schedule a call in advance, but in my experience, there's no waiting at all if you ask for an immediate callback. You can search the company's support site, which includes a large number of how-tos, engage in a live chat, post to support forums or reach out on social media. You just need to call Lenovo help center and the technicians will be there at your service. You should also never threaten to sue before you have a lawyer.

    I called back and said I wasn't willing to do another repair because it would take too long and I needed a laptop. I disagree with your Bottom Line statement. I have had a similar experience to kevint123. I never got a call back.

    Months to conduct the repair work, the laptop was shipped back to me with none of the defects fixed. My credit card doubles the warranty up to 3 years. No offering of reward/compensation for solutions. No other explaination or whatever while I just said that it was an error with the video card and I needed to update it. Not even like carefully folded to keep it together--someone literally rolled the tape into a ball, shoved it in there, and tried to squeeze the case together.

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    The service being provided by the company is even worse, they will keep you waiting and won't revert. The support depot says "yeah we sent it off to engineering, someone should have contacted you. Then as the customer tried to reach back for a second-time repair to have the issue fixed, while the product was still under warranty, your staff chose to ignore and refuse to reply (I don’t think I need to elaborate anymore on this with all the details described in the previous emails).

    So I'm at least at 150€ because they stole my SSD. Something like that is of the normal as any further communications may be taken out of context, be used in court, etc and they will not further talk to you without legal council on their part. Sorry to say OP but you're pretty hosed here. Stall you until the warranty period is over, then claim that you are out of warranty, cannot fix the issue. Still I cannot use my laptop. Still in the their repair center. Tablets with Lenovo services?

    I am not expecting anything from Lenovo here anymore, your staff may choose to reply or simply treat this email as another one to be ignored. I am very disappointed with Lenovo's after-sales support, I wish that contacting Lenovo Executive Office will be an opportunity for Lenovo to restore my faith in its brand and products. I ask for a discount on a new one, she offers me a 15% discount. I call Lenovo customer service. I call, but no one answers.

    Take them to small claims court in your town for the difference of the check and the amount they still owe you. Tech support is just awful when it doesn't go your way. Terrible customer service - perfectly friendly, but utterly useless. The account on Twitter offers speedy, helpful service. The company continues to offer a wide variety of helpful web-based support options and social media responses via Twitter, though finding answers on your own isn't always easy.

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    Keep all communication public, on the subreddit. Lenovo call number is toll-free. Lenovo can't proceed with a replacement until they officially say they cannot repair it. Lenovo cannot guarantee cancellation or change to an order once it has been received. Lenovo errors can no longer bother you till you take the benefit of Lenovo help desk.

    Blog spam, link spam, referral spam, joke responses, memes, novelty accounts, trolling, unethical behavior, and personal insults will not be tolerated.But he said he needed a couple days to figure out options and he would call me back next week.

    Ironically, some staff even suggested me to purchase a warranty service from Lenovo again, so that I can have my laptop to be covered by Lenovo's support service. It features four main navigation buttons — Home, Help, Forum and Me — along with a search box that queries the same Lenovo support articles you find on support. It is a very common issue on the. It's my last resort, but it hasn't let me down yet.

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    Please do not make the issue sound like “ because the customer is not willing to pay, and that’s where all problems start. Promised deliveries never met. Run don't walk away from lenovo!

    I requested your technical team to repair the cracks, and I placed tapes with arrows pointing towards the cracks for easy identification by your technicians, I also filled up the repair form with detailed information to ensure that your company's technicians could identify the defects with ease. I used the web form to ask about enabling my laptop to charge devices over USB while the system is off. I was getting upset just reading your post lol.

    It's not yet April 2015, so monetary compensation shouldn't even have been discussed in this case. Its been a month and I can't help but wonder WHY I chose this company. July 23rd, 2014 – My laptop starts having ghosting/image retention issues. Just had an issue with Logitech customer support.

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    • All the details have been described clearly in the chain of emails below.
    • Although many of my colleagues have not dealt with Lenovo as customers before, I believe that ignoring customers' requests and placing customers in the loop without issues resolved are not elements of Lenovo's vision.

    Doesn't make any mention of only replacing refurbished with refurbished or similar. Doubt I will buy Lenovo again since you can't reinstall the preloaded software. During that time they came out with a newer version, which I asked to be upgraded to as a courtesy (since my laptop literally went obsolete while I was waiting on them to fix it) and they just ignored me. For any assistance approach us on our toll free expert number 1-877-887-3557.

    They give you stickers! They wanted me to pay premium support to install my missing software that was supposed to be imaged for my configuration!

    I will figure it out, much faster than the "tech support". I'm nauseated by the ordeal OP has gone through with Lenovo's customer interactions. I'm not claiming Lenovo shouldn't be held liable for the device and they aren't either, otherwise OP wouldn't have gotten any repairs or refunds.

    • " I was like "no one contacted me.
    • A full month after ordering i was being asked to wait, while they sorted it out.
    • After I sent the account a direct message, asking about how to set up the fingerprint reader on my Yoga 910, @lenovohelp sent me a reply a few minutes later with a link to a helpful forum post on lenovo.
    • After this I had call like 3-4 times to see if there is any news abought my laptop, there was nothing new and they told me that when it’s going to be ready they are going to inform me so I stop calling knowing that even if it doesn’t get repaired you will replaced it with a new.

    He says he doesn't know but he will contact the service depot. However, he made it clear that they were only replacing it because of the technicality that they didn't confirm the refund amount with me before they scrapped my original laptop--NOT because of any of the horrible customer service or that their repair center took two months and only made the problem worse, etc. I am a very loyal customer and have been using those company's products for a long time.

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    There has been no claim that there was no warranty. There's a really really bad story before that. There've been times we've taken in the shorts to make sure a client's needs are addressed, and we're fine with that; once again, we're about excellent systems, not sales numbers. These are internal policies. These include Solutions, which links to a seemingly random list of how-to articles that aren't necessarily related to your laptop; Support Web, which is the home page of support.

    When I asked for a phone number that could allow me to reach a customer relations staff, he provided with a wrong phone number that would reach nowhere, not even a valid department. When I received that (which I have now) it was slightly bent and didn't sit right. When I sent a message to the Lenovo United States page on Facebook, I got back a canned message advising me to call Lenovo tech support.

    As someone who has a lot of power on twitter due to my personal account having over 75,000 followers I can attest to the bad PR exposure forcing the companies to fix their shit.At any rate if I was OP I would want as much info as possible.Because I was having a terrible time on my Y50 4K laptop.

    Three months later (so I am bad with monitoring my credit card) I realized that I was still paying for the service. To say that Lenovo's CS could be a lot better, and it has significantly improved doesn't make sense. Total cost comes to around $1500 CDN after tax and shipping. UPS tracking shows the laptop was delivered to North Carolina somewhere. Upgrade to a newer version or use a different browser. We do all our refurbishment in-house.

    I once purchased a Lenovo FACTORY REFURBISHED tablet from Newegg. I purchased a 2Y In-Home next business day extended warranty. I recorded it, but in summary she says that they only refund the amount that Lenovo was paid for the laptop, not the amount I paid, and they won't replace the machine because it was refurbished.

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